Shipping policy

Shipping Policy

Typically, orders placed Monday through Friday (excluding holidays) are shipped within 1-2 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Our Life by Stella's ships to addresses within the U.S. Territories. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

In Store Pickup:

We offer free In-Store Pickup as an option for our local Richmond customers. Simply select In-Store Pickup at Checkout and a ready for pickup email will be sent. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.

Damages:

Our Life by Stella's is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim